Spa Etiquette & Cancellations

Spa Etiquette
Guests must arrive at least 15 minutes prior to all treatment reservations. Arriving late will deprive you of precious minutes of your treatment. Please note that all treatments are the exact time received with your therapist, subject to treatments commencing at the scheduled time.

A charge of £5 is applicable for non returned locker keys and £35 for robes. Spa lockers require a refundable £1 coin. Mobile phones are not permitted within the Spa. We ask that you do not wear damp swimwear in the treatment and relaxation suites. Underwear must be worn at all times during treatments.

The Spa is licenced to offer treatments to those under the age of 16.


Cancellation/no show terms are as follows:

Sole treatments:
More than 48 hours given - permitted with no charge incurred
Less than 48 hours given - 100 % of the cost will be incurred

Groups/4 or more persons and all day Spa escape packages:
Full payment is required upon booking.
More than four weeks notice - no charge incurred.
Less than four weeks notice - 100% of the costs will be incurred.
Prices are subject to change without notice.

Gift vouchers can not be extended and are non refundable.
All retail items can not be exchanged or returned.


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