There are three different ways you may choose to visit the spa, comprising of a Day Spa Escape, a Sleepover Spa Break or a Sole Treatment. Spa Reservations operates Monday to Friday from 9 am to 6 pm, Saturday from 9 am to 1 pm. Treatments are available Monday through Thursday from 9 am to 8 pm, Friday from 9 am to 7 pm, Saturday and Sunday 9 am to 6 pm.

If you wish to dine with us during your Day Spa Escape, you can enjoy lunch in our Spa Eatery, where you can dine in your gown and slippers whilst enjoying food from our Palm Court restaurant.

Choose two courses from our select menu or our sumptuous Afternoon Tea for just £19.95.

Guests must arrive at least 15 minutes prior to all treatment reservations. Late arrival may result in cancellation of your treatment with full charge, or a reduction in treatment time. Please note that all treatments are the exact time received with your therapist, subject to treatments commencing at the scheduled time.

Children under the age of 16 years old are not permitted in the Spa. The minimum age to receive facial or beauty treatments is 16 years old, and the minimum age for full body treatments is 18 years old. Young adults aged between 16 and 18 must have written consent from a parent or guardian. Individual treatments are subject to their own age guidelines. Please speak to our Spa team for more information.

A charge of £35 is applicable for non-returned robes.

Spa lockers require a refundable £1 coin.

Mobile phones are not permitted within the Spa.

We ask that you do not wear damp swimwear in the treatment and relaxation suites. Underwear must be worn at all times during treatments.

All bookings must be secured with card details. A 100% charge will be incurred for cancellations within 48 hours of your booking. This may be automatically charged to the card details provided. When booking with Spa by Kasia, you also authorise us to make any additional payments to your card if leaving the premises without finalising your bill.

Groups of Four or More and All Spa Escape Packages

Full payment is taken upon upon booking. If cancellation is received with more than four weeks’ notice of cancellation, no charge will be incurred. If less than four weeks’ notice is given, the full booking charge will apply. Cancellations within four weeks of your booking are non-refundable and cannot be rescheduled. Prices are subject to change without notice.