Cancellation/no show terms are as follows:

Sole treatments:
More than 48 hours given – permitted with no charge incurred
Less than 48 hours given – 100 % of the cost will be incurred

Groups/4 or more persons and all day Spa escape packages:
Full payment is required upon booking.
More than four weeks notice – no charge incurred.
Less than four weeks notice – 100% of the costs will be incurred.
Prices are subject to change without notice.

Gift vouchers can not be extended and are non-refundable.
All retail items can not be exchanged or returned.