My husband bought be the mother to be spa treatment here and it was superb. The staff are all very professional and the atmosphere is very calm (they took my shoes from me on a platter thing after bringing me sandals!). The treatments were excellent and very calming and the questionnaire beforehand very detailed, for example asking whether you prefer music played during etc. Highly recommended – just wish I could go there every week!

TripAdvisor Review, October 2017


The surroundings are beautiful, with a Japanese garden and the inside finished to a very high standard. On arrival we were greeted by a staff member and given a tour of the facilities. What struck me about here in comparison to other spas I’ve visited in the north west was the number of rooms. There were two relaxation rooms, a hamman room and a lounge area with a waterfall. I really liked the use of water features.

The treatments were twenty five minutes in length and the therapists were smartly presented and professional.

The swimming pool area is flooded with natural light, and is relatively small in size -a roman style bath with columns and paintings. There’s also a jacuzzi, steam room and sauna. Again, it was well maintained and scrupulously clean.

It was a wonderful day in probably the nicest surroundings of any spa I’ve been to. I’d recommend it and I’d love to go back.

TripAdvisor Review, September 2017


I was attracted to this particular spa and deal partly because of personal recommendation but also because it offered unrestricted access from 9-5pm whereas others had specified only 2 or 4 hours access to facilities.

Once inside the spa area we were greeted politely and given a full tour of the facilities and, after changing, were offered Asian tea before being left to use the facilities as we wished. The ambience of the area was lovely with tasteful decor, dim lighting, candles, trickling water, and a pleasant aroma. I had opted for a 25 minute express facial as part of the package and this was very pleasant with recommendations made by the therapist for future skin care.

TripAdvisor Review, July 2017


We then went into the Kasia spa for the day I have not felt relaxed as this in ages it was wonderful! the staff were so welcoming and professional, every were was so clean and beautiful surroundings. I had a facial by a therapist called Sanda it was AMAZING! wish I could afford that every week my skin felt great after. Everybody in our party enjoyed there treatments and felt great after them.The garden was wonderful and we enjoyed lying on the couches for the rest of the day! throughout the day the staff brought us jugs of iced water and constantly asked if there was anything they could do for us the service was amazing.

TripAdvisor Review, July 2017


We had our wedding reception last Saturday at the Grosvenor Pulford. I had a lovely girl do my bridal make up but I didn’t quite catch her name, she also did my sister’s make up too and we just want to let her know how pleased we were with it! I was apprehensive at first because it wasn’t the girl who I had originally for my trial, but she couldn’t have made me feel more at ease. She came in, asked what I would like and got straight to work. She was very professional and down to earth and made me completely relax to the point where I could have fell asleep. My make up lasted beautifully all day, even through my tears 🙂 so a big huge thank you to her! My new husband and I also had a hamman and 2 full body massages the following day. They were the best treatments we’ve had at any spa we’ve ever been to, and we can not wait to return for more!

Customer Review, April 2015


A delightful experience. My husband and I decided to treat ourselves with a Time-To-Spa Day including Afternoon Tea package at Spa by Kasia. All the service that we received was outstanding! We were greeted warmly and got exactly what we paid for. The spa treatments Booster Facial – 40 minutes and Deep Tissue Back Massage – 25 minutes were excellent. The spa, afternoon tea and facilities were lovely. Highly recommended.

TripAdvisor Review, December 2014


What a fabulous place, I booked this spa break for me and my daughter and was not disappointed one bit. The spa was amazing, the treatments were lovely and the facilities were great. The girls were all nice and very attentive. I would definitely recommend! The hotel was lovely too, the rooms were nice and clean and meals in the gorgeous brasserie were very good too. There’s not one bad thing to say about the whole experience, this was our first spa break and we will definitely be doing it again at this fabulous place.
TripAdvisor Review, December 2014