How to Spa
There are three different ways you may choose to visit the spa, comprising of a Day Spa Escape, a Sleepover Spa Break or a Sole Treatment. Spa Reservations operates Monday to Friday from 9am to 6pm, Saturday from 9am to 1pm. Treatments are available Monday to Thursday from 9am to 8pm, Friday from 9am to 7pm, Saturday and Sunday 9am to 6pm.
You can also dine with us during your day in the comfort of your gown at our Spa Eatery, ordering from Palm Court’s Afternoon Tea, Brunch or Day menus.
Guests must arrive at least 15 minutes prior to all treatment reservations. Arriving late will deprive you of precious minutes of your treatment. Please note that all treatments are the exact time received with your therapist, subject to treatments commencing at the scheduled time.
A charge of £35 is applicable for non-returned robes. Spa lockers require a refundable £1 coin. Mobile phones are not permitted within the Spa.
We ask that you do not wear damp swimwear in the treatment and relaxation suites. Underwear must be worn at all times during treatments.
Cancellation/no show terms are as follows:
More than 48 hours given – permitted with no charge incurred
Less than 48 hours given – 100 % of the cost will be incurred
Groups/4 or more persons and all day Spa escape packages:
Full payment is required upon booking.
More than four weeks notice – no charge incurred.
Less than four weeks notice – 100% of the costs will be incurred.
Prices are subject to change without notice.
Gift vouchers can not be extended and are non refundable.
All retail items can not be exchanged or returned.
Leading luxury British spa & skincare brand favoured by Spa goers around the world. A combination of natural ingredients & cutting-edge technology creates the most influential anti-ageing products and Spa therapies to date.